Call Center Agent Full-time Job

Requirements

•BSc Degree with 1 - 2 years of experience.

Responsibilities 

•Respond to customer inquiries via phone, email, and chat regarding orders, product information, and account issues.

•Assist customers with order placement, tracking, and returns, guiding them through the e-commerce process.

•Provide prompt and accurate information to customers about products, services, and promotions.

•Resolve customer complaints and issues effectively, ensuring high levels of customer satisfaction.

•Maintain detailed records of customer interactions and transactions in our CRM system.

•Collaborate with team members and other departments to improve processes and enhance the customer experience.

Send CV and cover letter to: recruitment@tecclightsystems.com using the Job Position as the subject of the email.